1001 Freelance Projects -- Create M365 Agent for Customer Service Team

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Today is: 28-Mar-2026 12:21 GMT

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Project title:	Create M365 Agent for Customer Service Team
Posted by:	External project from PeoplePerHour
Started:	11-Mar-2026 11:16 GMT
Description:	Develop an M365 agent for a customer service team that ingests SOPs and prior email threads with responses, analyzes context, and generates actionable next-step replies. The agent should accept pasted inquiry emails and produce clear, concise guidance or draft responses aligned with documented procedures and historical resolutions. Deliverables: integration design with Microsoft 365, data parsing, response-generation logic, accuracy validation, and documentation for team members to use and maintain the agent.
Project ID:	3473188
Project category:
Project budget:
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