1001 Freelance Projects -- UK Phone Answering & Lead Handling (Inbound)

Latest Projects from Freelance Marketplaces

Today is: 05-Feb-2026 13:13 GMT

View this project in detail (Note: you will be redirected to external marketplace)
Project title:	UK Phone Answering & Lead Handling (Inbound)
Posted by:	External project from PeoplePerHour
Started:	07-Jan-2026 19:18 GMT
Description:	Expected duration: Ongoing I’m looking for a reliable UK-based (or UK-accented) phone answering professional to handle inbound calls only for an established UK training provider delivering professional compliance and technical courses. This role is enquiry handling, not sales pressure and not payment processing. Callers are typically ringing to ask about course dates, locations, availability, or booking process. Important security note: You will never be required to take payment or credit/debit card details over the phone. All payments are handled via secure payment links or invoicing only. What the role involves Answering inbound calls during agreed hours Handling basic training course enquiries (script and FAQs provided) Confirming course availability and options Collecting accurate caller details (name, company, email, phone, location) Sending a secure payment link or confirming that an invoice will be issued Booking call-backs where required Logging enquiries clearly and accurately What the role does not involve No cold calling No hard selling No handling of card or payment details What I’m looking for Clear, professional UK phone manner Calm, confident communication with tradespeople, facilities managers, and business owners Strong attention to detail when capturing information Reliable availability and consistent call handling Previous phone answering, VA, or customer service experience preferred What I’ll provide Call script and FAQs Clear guidance on when to answer vs escalate Simple enquiry logging process Secure payment link / invoice workflow Additional details Ongoing work (not a one-off task) Call volume is currently modest but increasing Paid per hour or per call — open to sensible proposals Full business details shared after initial screening To apply, please confirm Your availability (days and times) Your experience with phone answering or enquiry handling Whether you’ve worked with training providers, trades, or service-based businesses I’m looking for someone dependable, professional, and security-minded rather than sales-driven.
Project ID:	3464695
Project category:
Project budget:
View this project in detail (Note: you will be redirected to external marketplace)

Project	Started
We need to have a brochure revised.	05-Feb-2026 10:15 GMT
Redesign Media Pack & Create New Charity Media Pack	05-Feb-2026 10:10 GMT
New brochure for a new loyalty platform aimed at small studios	05-Feb-2026 09:18 GMT
OELN Sketch	05-Feb-2026 09:17 GMT
Clean rebuild of working 3D prototype into production-ready CAD	05-Feb-2026 06:54 GMT
Need realistic interior and exterior rendering	05-Feb-2026 06:52 GMT
Complete existing Android (Kotlin) app to match React Native app	05-Feb-2026 06:02 GMT
Frontend Developer Needed – Marketplace Platform	05-Feb-2026 05:19 GMT
CONTRACT ENGINEER (IoT / Automation / Integration)	05-Feb-2026 05:18 GMT
Recording a short on-camera video IN ENGLISH, ready-made script	05-Feb-2026 05:16 GMT
DM Setter / Conversation Manager	05-Feb-2026 05:16 GMT
Remote Inbound Call Handler (Daily Pay+Training+Referral Bonus)	05-Feb-2026 05:11 GMT
Překlad webového obsahu CZ ↔ EN	05-Feb-2026 05:11 GMT
Competition Website Setup	05-Feb-2026 05:08 GMT
Facebook Ads Expert Needed for Online Course (Motorcycle Niche)	05-Feb-2026 05:08 GMT

Browse All Projects

Projects by Skills ...
Projects for 'android' Projects for 'ajax' Projects for 'asp' Projects for 'aspnet' Projects for 'cms' Projects for 'cpp' Projects for 'csharp' Projects for 'css' Projects for 'delphi' Projects for 'design' Projects for 'drupal'	Projects for 'excel' Projects for 'facebook' Projects for 'flash' Projects for 'html' Projects for 'java' Projects for 'javascript' Projects for 'joomla' Projects for 'iphone' Projects for 'mysql' Projects for 'photoshop' Projects for 'php' Projects for 'python'	Projects for 'ruby' Projects for 'seo' Projects for 'sql' Projects for 'sysadm' Projects for 'translate' Projects for 'typing' Projects for 'twitter' Projects for 'vbnet' Projects for 'xml' Projects for 'wordpress' Projects for 'writing'
Read RSS feeds ... New!
RSS feed for 'android' RSS feed for 'ajax' RSS feed for 'asp' RSS feed for 'aspnet' RSS feed for 'cms' RSS feed for 'cpp' RSS feed for 'csharp' RSS feed for 'css' RSS feed for 'delphi' RSS feed for 'design' RSS feed for 'drupal'	RSS feed for 'excel' RSS feed for 'facebook' RSS feed for 'flash' RSS feed for 'html' RSS feed for 'java' RSS feed for 'javascript' RSS feed for 'joomla' RSS feed for 'iphone' RSS feed for 'mysql' RSS feed for 'photoshop' RSS feed for 'php' RSS feed for 'python'	RSS feed for 'ruby' RSS feed for 'seo' RSS feed for 'sql' RSS feed for 'sysadm' RSS feed for 'translate' RSS feed for 'typing' RSS feed for 'twitter' RSS feed for 'vbnet' RSS feed for 'xml' RSS feed for 'wordpress' RSS feed for 'writing'

New!
Проекты на русском (Projects in Russian)	Long URL: www.1001freelanceprojects.com	Mobile version: m.1001fp.com