https://sugardad.eu/password Freelancer for Customer Support / Online Shop Assistance
Description: We are looking for a freelancer to provide ongoing customer support for our two online shops. The goal is to quickly respond to customer inquiries and solve problems to ensure a smooth shopping experience.
Responsibilities:
Respond to customer questions via email, chat, or social media.
Solve technical or order-related issues (payment, shipping, returns).
Process returns and complaints according to shop policies.
Keep short reports on recurring problems.
Optional: suggest improvements to reduce future issues.
Workload:
Remote, ongoing support
Flexible hours, or fixed shifts (to be agreed)
Requirements:
Experience in customer support, e-commerce, or online shops
German language skills are a priority
English is a plus
Reliable, responsive, and customer-oriented
Payment:
Hourly or fixed rate – negotiable
Test Task (optional):
Respond to a sample customer inquiry in a professional and helpful manner.
Provide a short report of how you would handle the issue.
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