The British School of Excellence is the world’s leading organisation in etiquette, manners, emotional intelligence, life skills, and service training. We deliver the highest standards of coaching and education to individuals and organisations across the hospitality, retail, leisure, business, and tourism sectors.
Our mission is to build confidence, refine skills, and unlock personal and professional success through the power of modern etiquette. By bridging cultures and fostering understanding, we help people and brands stand out with polish, respect, and presence.
With a vision to deliver exceptional standards of excellence, we empower individuals and organisations to become truly sought-after within their industries.
Qualities We’re Looking For • Fluent, articulate communicator – clear, confident, and polished command of English (both spoken and written). • Active listener – able to understand client needs and respond thoughtfully. • High energy & enthusiasm – conveys warmth and professionalism on every call. • Resilient & persistent – comfortable handling objections and turning “no” into “yes.” • Self-motivated & independent – thrives in a commission-based role without constant supervision. • Relationship-builder – naturally builds rapport, trust, and long-term connections with clients. • Results-driven mindset – motivated by performance, targets, and earning potential.
Experience That Will Help You Succeed • Proven track record in telephone-based sales, telesales, or call centre roles. • Experience in consultative or high-value sales, ideally within hospitality, luxury goods, training/education, or service-led industries. • Demonstrated ability to consistently close deals and exceed sales targets. • Comfort working with CRM systems and managing pipelines of prospects. • Previous roles requiring rapport-building with diverse, international clients would be a strong advantage. • Any exposure to premium brands, customer service excellence, or training/education sales will set you apart.
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