We’re looking for a proactive and reliable Guest Communication Representative to join our team. If you have a passion for delivering excellent customer service, strong communication skills, and experience in the hospitality or short-term rental sector, we’d love to hear from you.
What You’ll Do:
Answer guest messages and enquiries across platforms (Airbnb, Booking.com, etc.) within 1 hour
Handle phone calls from guests and work collaboratively with other team members on shift
Support guests 7 days a week – working hours will vary each day on a rota basis
Provide clear, friendly and professional communication at all times
Troubleshoot guest issues and escalate where needed
Use our internal tools and systems to log updates and follow procedures
What We’re Looking For:
Strong spoken and written English – clear, polite, and professional
Confident handling guest queries both via message and phone
Must be available for rotating shifts across 7 days (including evenings/weekends)
A calm, solution-focused approach, even under pressure
Prior experience in hospitality, guest support, or property management is essential
Ability to work independently and communicate effectively with the wider team
This is a remote position – all you need is a laptop, strong internet connection, and a quiet working environment. We offer full training and support, with opportunities to grow as part of a dynamic and fast-paced team.
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