We are seeking to automate our client communications process to improve efficiency. Currently, when a service request arrives via email from a client, we manually parse the customer information and send communication via text or WhatsApp.
The goal of this project is to develop a solution to automate steps in our workflow. Specifically, upon receipt of a client email, the required customer data would need to be programmatically extracted and organized. Next, the appropriate communication platform would automatically be identified, either text or WhatsApp, based on the client's defined preferences. Finally, a personalized message would then be dynamically sent to the customer via the designated channel, notifying them their request has been received.
The successful applicant will be responsible for analyzing our current manual process, identifying the key data inputs and outputs at each step. They must then design and implement a technical framework to seamlessly integrate these functions without human intervention. Programming experience with email parsing, data extraction and messaging APIs is essential. The applicant should also be able to provide ongoing support, maintenance and refinements to the automated system as needed. This project aims to significantly improve our customer service levels through an intelligent digital solution.
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