This UK training provider seeks an intelligent telephone solution to automate common inquiries, schedule bookings, and route calls. The system will utilize natural language recognition to address frequent questions about course availability, locations, and policies while integrating with external booking platforms. Callers can book training directly or transfer to staff for specialized assistance. The tailored solution should provide automated phone answering, opt-in calling lists, and SMS receipts. Preference is given to cloud-hosted platforms with robust voice interfaces and API connectivity that can scale operations. Candidates should demonstrate experience developing similar virtual agents along with technical expertise in Dialogflow, Twilio Studio, Asterisk or comparable stacks. Proposals will be evaluated based on design, customization, support services and quoted costs.
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