Develop a multi-tenant chatbot platform that connects multiple entities front-end whatsapp to a shared backend with centralized knowledge base, per-tenant branding, user access controls, and conversation analytics. The platform must include:
Tenant Management Module – to onboard new credit unions, assign admins, configure branding (logos, colors), and set welcome messages.
Conversation Routing Engine – routes inquiries to the correct tenant instance and relevant knowledge base.
Shared Backend Chatbot Engine – powered by ChatGPT or similar LLM, with:
FAQ support
User intent detection
Escalation to live agent (via email or integrated support ticket)
Custom Knowledge Base Upload per Tenant (PDFs, CSVs, Manual Entry)
Dashboard for Each Tenant – show chatbot analytics (daily users, intents, resolution rate, feedback)
Webhook/API for Transactional Support (e.g., account balance, loan inquiry, transaction history) – to be securely integrated with credit union systems via token-authenticated REST API.
Admin Panel for MLajan Support Team – full visibility and override control.
Data Security – end-to-end encryption, data segregation per tenant, with logs.
Fallback Logic – if the bot fails to respond after 2 tries, offer “Connect to Human” option.
Multilingual Support – minimum English + Spanish (optional)
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