The London School of Barbering seeks a highly organised and customer-focused Office Manager to oversee daily operations and provide critical administrative support. As the leading barbering training provider in the UK, transforming beginners into professionals in just nine weeks, the school prides itself on delivering an excellent student experience.
The Office Manager will play a key role ensuring smooth business operations. Primary responsibilities include managing student records and schedules, responding professionally to all inquiries, and tracking attendance and progress. Close coordination with instructors is essential to support student success. Compliance with data protection and regulatory standards is also required.
Handling student concerns and disputes calmly is a top priority for this role. Escalated issues may require liaising with legal counsel to find appropriate resolutions. Maintaining clear documentation of all communication and outcomes is important.
Prospective student leads are converted into bookings through prompt follow-up and guidance through the enrollment process. Weekly sales metrics are reported to track performance. Supporting marketing campaigns involves working with external partners to maximise visibility.
Administrative tasks for the Director include managing calendars, preparing for meetings, and discreetly handling confidential matters. It is vital to ensure tasks align across teams through effective internal communication. Occasional reporting and summarization of key initiatives provide visibility.
CRM and lead management systems must be expertly maintained with current and prospective
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