I have recently taken over an RMA dept. The RMA process this department uses with our customers is highly manually. Currently the process is
1. Customers raises a support request in Zendesk 2. The Zendesk ticket goes to the RMA team 3. RMA team send a PDF form to the customer to gather info like Customer details, what products they want to return, the serials of the products been returned, the fault etc 4. Customer is given a RMA number and returns the goods with the RMA number 5.; Goods are inspected by the inspector and the findings are logged on the PDF 6. PDF is emailed to the. customer for authorisation 7 Customer emails in to authorise payment 8. The RMA is then processed 9. Goods are returned to customer 10. Customer is emailed tracking details etc 11. The faults are logged on a Spreadsheet - no uniformity around fault codes etc so data analysis is difficult.
A trello board is used to PM the movement of the RMA through the stages
I understand JIRA can integrate with Zendesk. I also understand the JIRA can be used for ensuring fields are filled in by us and the customer etc. I dont understand the extent of how JIRA can automate & streamline this process for us.
What Im looking for is to have a meeting to discuss my issues, and have someone describe to me how JIRA can revolutionise this manually process making it better for us and our customers experience.
When we ve agreed on the possibilities Jira can offer I require the tool to be built, for a jira board to be set up and to help with its integration into Zendesk.
Instagram Content Writer Needed - 09/02/2026 23:46 EST Category: Article Writing, Branding, Content Writing, Copywriting, Ghostwriting, Instagram Marketing, Social Media Management, Social Media Marketing Budget: $250 - $750 USD
10-Feb-2026 05:00 GMT
Sports Card Bot Category: Data Scraping, DigitalOcean, Linux, MySQL, PHP, System Admin, Web Hosting, Web Scraping, Website Management, Website Testing Budget: $30 - $250 USD
10-Feb-2026 05:00 GMT
Bangun Blog Monetisasi Pelajar Category: Article Writing, Blog, Blogging, Payment Gateway Integration, SEO, Web Design, Web Development, WordPress Budget: $250 - $750 USD
10-Feb-2026 05:00 GMT
Bilingual Real Estate Assistant & CRM Specialist Category: Admin Support, CRM, Customer Service, Data Entry, English Translation, Real Estate, Salesforce.com, Virtual Assistant Budget: $2 - $8 USD
10-Feb-2026 04:58 GMT
GoHighLevel Onboarding Workflow Specialist Category: AI Agents, AI Chatbot Development, AI Content Creation, AI Development, AI Model Development, API Integration, Customer Experience, Documentation Budget: $30 - $250 CAD
App Development With Contact Form Category: Flutter, IOS Development, IPhone, JavaScript, Mobile App Development, PHP, React Native, Web Development Budget: €250 - €750 EUR
10-Feb-2026 04:55 GMT
Find relevant Instagram accounts my new account should follow. Category: Content Marketing, Content Strategy, Data Entry, Digital Marketing, Influencer Marketing, Instagram Marketing, Lead Generation, Market Research, Social Media Management, Social Media Marketing Budget: $30 - $250 USD
10-Feb-2026 04:55 GMT
Modern Living & Kitchen 3D Redesign Category: 3D Animation, 3D Design, 3D Illustration, 3D Modelling, 3D Rendering, 3D Studio Max, 3D Visualization, 3ds Max, Blender, Interior Design Budget: €250 - €750 EUR
