A UK-based tour operator specializing in Hajj and Umrah pilgrimages seeks a bilingual customer service representative. Primary responsibilities handling inbound calls from British Bangladeshi customers seeking details on pilgrimage packages and cannot speak English. As the primary point of contact, the representative will be fully trained on tour offerings, pricing structures, and services included. When fielding calls generated by advertisements on Bangla television channels, the role requires skillfully discussing package specifics, addressing customer concerns, and facilitating informed booking decisions. Excellent communication and interpersonal abilities are essential for building rapport over the phone and navigating cultural nuances. The ability to politely and effectively guide callers toward sales conversions is important given performance metrics. While experience in tourism, travel, or customer service is favored, the most qualified applicant will be a multilingual professional capable of meaningfully contributing to this important religious/cultural sector through dedicated customer support in a fast-paced sales environment.
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