I'm seeking an expert to help me gather and interpret detailed feedback from Google reviews about my business. The main purpose of this project is to understand our customers' overall experience.
Key Responsibilities: - Collect and analyze Google reviews from all types of customers, both new and returning. - Identify common themes and sentiments in customer feedback. - Produce a comprehensive report outlining key findings and suggested areas for improvement.
Ideal Skills and Experience: - Proven experience in data analysis, particularly with online review platforms. - Strong understanding of customer service and business improvement strategies. - Excellent report writing skills with the ability to translate complex data into understandable insights.
