I use Monday.com boards as a workflow for my business but it was initially set up without being correctly planned. Now it is difficult to manage things as there are so many different boards.
We specialise in assisting clients who have disputes with vehicles. For example if they purchase a faulty car and the vendor refuses to assist. We will help the client get the vehicle repaired or rejected etc and regularly communicate with clients, vendors, finance companies etc. A smooth platform to deal with enquiries and the required communications is essential. At present the system works OK but it needs to be much better.
I need the following done: A consultation with an expert conversant with Monday.com to explain exactly what I require All of the existing boards to be merged into a new master board so everything is accessible in one place
Notifications to be set up correctly
MS Exchange (or similar email software) to be incorporated within Monday.com platform
Whatsapp business to be incorporated within Monday.com platform
Standard template letters and documents to be set up so they can be easily accessed
A range of automated tasks to be set up when statuses change
Initial enquiries to be given a reference number and once assigned to a case handler be given a new reference number
All communications to be viewable in one area (emails & text messages etc) and a call log to record when calls are made
A simplified view so key data can be seen on one front page of each case
Automatic reminders to flag up when actions are required and a separate page to view reminders daily/weekly
AI to be incorporated into system for writing communications (if possible)
Enquiries to be ranked/scored on certain criteria
Automatic responses to be sent on a delayed basis depending on enquiry score
Users permissions set up correctly
When statuses change enquiries to be moved to a separate board
Invoices to be created and sent automatically upon case completion
Automatic review requests to be sent on case completion
Documents to automatically be downloaded if attached to incoming emails
Automatic reminders to be sent when required (when information has been requested but not received)
Emails received to be sorted and allocated to correct case file based on different reference numbers (e.g. our reference number or 3rd party reference number)
Address field on map for incoming enquiries UK addresses only
Enquiry forms to be standardised
E-Sign facility to be added for documents sent that require signing
Separate form to be sent to clients for additional information required that can be automatically added to existing case file
Filing system for case files to be set up and accessible within Monday.com
Any other suggestions that you would envisage would benefit our operation based on your experience will be advantageous.
I require this to be started immediately and completed as quickly as possible in time for January. The website that we gather our enquiries from is www.motorclaimshelpline.com and it will give you an idea of what we do.
Penulis Konten Telegram Category: Article Rewriting, Article Writing, Content Creation, Copywriting, Ghostwriting, Social Media Copy, Social Media Management, Social Media Marketing Budget: min $100000 USD
AI Reels & Shorts Editor Category: After Effects, AI Audio To Audio, AI Chatbot Development, AI Content Creation, AI Design, Video Editing, Video Production, Video Services Budget: ₹100 - ₹400 INR
28-Feb-2026 11:03 GMT
Transport Fleet Management Website Category: API Development, Django, HTML, JavaScript, Node.js, PHP, Web Development, Web Design Budget: ₹12500 - ₹37500 INR
28-Feb-2026 11:02 GMT
Type Printed Pages to Sheets Category: Copy Typing, Data Entry, Data Management, Data Processing, Excel, Google Sheets, Transcription, Typing Budget: $250 - $750 USD
Karangan Sekolah Menengah Kehidupan Category: Article Writing, Blog Writing, Copywriting, Creative Writing, Editing, Writing Tutoring Budget: $250 - $750 USD
28-Feb-2026 10:58 GMT
Shopify Store Build & Setup Category: Copywriting, HTML, Product Descriptions, Product Management, SEO, Shopify, Shopify Development, Shopify Templates, Web Design Budget: ₹1500 - ₹12500 INR
Bijiman busy - 28/02/2026 05:44 EST Category: Accounting, Business Consulting, Business Strategy, Finance, Financial Modeling, Market Research, Project Management Budget: $250 - $750 USD
28-Feb-2026 10:56 GMT
120-Page Mixed Data Entry Category: Data Cleansing, Data Entry, Data Management, Data Processing, Database Management, Excel, Proofreading, Word Budget: ₹1500 - ₹12500 INR
