I am looking for a freelancer who can help me update and upgrade my osTicket installation on HostGator. The project requires the following skills and experience:
- Experience with osTicket, specifically with version 1.10.x.
- Knowledge of HostGator hosting platform and checking fisrt to see if hostgator meets requirements to upgrade
- Ability to perform the update/upgrade and create a backup of the current osTicket installation and restore if upgrade does not work
- Familiarity with the process of updating and upgrading osTicket.
- Attention to detail to ensure a smooth and error-free update/upgrade.
- ticketing system needs to continue to send and receive emails
- ticket history cannot be lost
The scope of the project does not include any additional customization or plugin installations (current version design needs to remain).
Ideal freelancer will need to upgrade/update this without any delays or issues as quickly as possible as this is a live environment.