See message below. The developer who created our website can’t seem to resolve issue so our website has been down for few days. Need this to be fixed tonight if possible.
Dušan here from the WordPress Premium Support team. Thanks for reaching out. I completed your request to troubleshoot and fix the white screen of death on your WordPress website http://fzf.fc9.myftpupload.com , yogaroomhk.com.
After reviewing the website, I found that the critical error is caused by an outdated FitPro premium theme. The current version on the website is 1.5 and the latest version is 5.6.
To fix the issue, we need to update the theme. I cannot guarantee that website will work, or that it will work without any issues since this is a big jump in theme versions. But in 97% of cases, it goes without issues.
The theme FitPro is a premium one, and I can’t complete the update without the theme’s files from the website where you originally bought it. They are also located at this link https://themeforest.net/item/fitpro-events-fitness-gym-sports-wordpress-theme/7755037#item-description__change-log.
If you can log in, download the files, and send me the zip file with the latest version of the FitPro theme, I can then complete the update.
It’s important to note, any customization made to your theme without the use of a child theme will be lost when re-installing or updating the theme. This will most likely result in your website not appearing the same. I suggest always utilizing a child theme when making theme modifications/customizations.
I confirmed your website is loading to a critical error and included links to before and after screenshots: Before: https://secureservernet-my.sharepoint.com/:i:/g/personal/dsavic_godaddy_com/Efo5g1Jy5OxDmKzC8mryywIB93ZOPis_p5rUIanpn20HYw?e=ci2P7n After: https://secureservernet-my.sharepoint.com/:i:/g/personal/dsavic_godaddy_com/EWMqO2ZZZsZAjmurUjuXcq4BQbuvrPWfE4dLpGtW01KOIQ?e=cIz6Bq
For your website’s safety, I took a backup of your website before completing this request.
Let us know if you have any questions or concerns. Thanks for choosing WordPress Premium Support.
