We have an issue where events are not working for our Send In Blue plugin on our Wordpress website. are not working. we have confirmed that Abandoned Carts workflow is not successfully identifying users, workflow is enabled but not populating.
Identifying users happens when; 1. a contact clicks a transactional email sent via SIB 2. fills in a SIB form 3. or creates an account on the website
Documentation (https://www.sendinblue.com/blog/woocommerce-abandoned-cart-email/?utm_medium=plugin&utm_source=woocommerce_plugin) suggests that the SendInBlue plugin is all thats required but Log shows no event data (even though Product and Basket page views are shown)
we tried Updating SendInBlue plugin from 2.0.37 to 3.0.5 as lots of negative reviews left for older versions of the plugin stating it was broken, but that has still not fixed the issue
so theres still no event data being parsed through to SIB - doesnt seem to be related to the custom Add To Basket functionality either as tried a default method (adding through the wishlist) and this was still not tagged correctly.
Will need to look at custom JS scripts to include functions necessary - https://tracker-doc.sendinblue.com/docs/advanced-features#track-events
So the events we need are:
1. Cart Created 2. Cart Deleted 3. Cart Updated (add/remove from basket) 4. Order completed 5. Leave a review