Reports to: Teresia Responsible for: - Type of Work: Remote, Part-time Job Commitment details*: ● 5-10 hours weekly *Subject to change. Any further updates will be emailed officially. MAIN PURPOSE OF THE JOB The goal of technical writing is to clearly and effectively explain something so that the end user can easily understand and implement the information. You are expected to share in your content what users need to know when they need to know it. It allows the end user to quickly reference and digest new information. KEY ACCOUNTABILITIES 1. Obtain a deep understanding of products and services to translate complex product information into simple, polished and engaging content 2. Create Compliance Requirements for the Website 3. Create Content for Website: Troubleshooting issues for users, FAQ 4. Create how-to guides (should not be lengthy, complicated or too technical) 5. Proofreading written website content before sending it to Founder for review and sign off to ensure alignment 6. Write user-friendly and non-technical content that meets the needs of the target audience, using insights and language that sets our users up for success 7. Develop and maintain detailed databases of appropriate reference materials, including research, usability tests and design specifications 8. Create content that boosts traffic 9. Implementing and considering the best SEO practices when writing all contents
