We are an online gift company that sells candles, bath bombs, and other products we make by hand in-house.
We are looking for a Virtual Assistant that can help our Customer Service team every day with emails. As we are entering our busiest period we get a lot of inquiries such as "where's my order", especially as we freshly hand make our products and have a longer processing time.
We use a Ticket system called Zendesk as well as Shopify, so you must be familiar with both these platforms.
Person Specification: Essential:
o Follow-through on commitments and persistence. o Ability to provide excellent customer service & manage customers' expectations. o Excellent English writing skills. o Have the ability to manage your time well. o Dedicated and reliable.
Our working hours are between 8:00 am and 16:00 pm, so you should be available during this timeframe, Monday to Friday. You must be available and commit to this role at least for the rest of the year.
Previous work experience in a Customer Service role or similar position is required. Please apply for this role only if you are UK based or proficient in English. Please include your CV with the proposal.
