We run a growing WordPress support and maintenance company providing monthly support to those who use and run on WordPress. We also offer custom development on a project basis for customers who just need assistance.
We are in need of a tier 1 customer support representative that has the following qualities:
- Great customer service skills - Understands WordPress (self-hosted) and can provide information to customers looking for answers. We are looking for someone who has an in-depth knowledge of WordPress. - Can work in a help desk ticketing system (Hubspot) - Understands ManageWP - Can diagnose issues related to plugins, themes, and hosting - Can work with a team - Self-starter who will look for answers they don't know - Ready to help when ticket queue gets full - Understands CSS/HTML - Has access to a VPN - Knows how to backup websites and use FTP/MySQL to work on websites - Has access to Slack - Knows JIRA - Can work mostly US hours between 9am to 5pm EST - Can respond using fluent English to helpdesk tickets and eventually chats.
Our service is built on customer service and speed. We like to answer questions/tickets quickly and try to get it done right the first time.
We aren't looking for a WordPress developer here. We need a Tier 1 customer support representative for our organisation who will want to grow with our company and take on more responsibility over time. It would be good to have knowledge of different plugins, themes, and know your away around helping people fix/diagnose problems, but also offer solutions when questions are ask.
We need someone who has worked in WordPress for at least two (2) years applying for this position.
This is an ongoing job working across multiple sites.
